Frequently Asked Questions

General Information

When and where is this course held?

VIPTC’s 2024 Infection Prevention Conference will be held on November 8, 2024 from 8:00am to 4:00pm ET at the Hyatt House Richmond/Short Pump, 11800 W Broad St #1098, Henrico, VA 23233. This is a one-day, in-person course with optional on-demand content. We will not be offering a virtual option.

Hyatt House Richmond/Short Pump is located on the back of the Short Pump Town Center Mall. When turning into the mall, follow the direction signs for Dick's Sporting Goods, and you'll see the hotel.

What is the mask policy?

The decision on whether to wear a mask is up to each participant. Attendees choosing to use masks should bring their own masks. We will have a limited supply of masks at registration while supplies last. We ask attendees to respect all participants’ personal choices on masking.

Where do I go to check in?

The conference will be located in the Vineyard room. Check in will be near the entrance of the conference room. The Vineyard room is located on the first floor, just past the elevators and to the right. Hotel staff will be able to direct you to The Vineyard if you need help.

Is there anything I should bring?

A smartphone, table, or laptop will be needed to participate in our audience response system. In addition, a sweater or light jacket is recommended as meeting rooms can have variable temperatures.

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How do I cancel my registration?

If you will no longer be able to attend, please email us at viptc@vcuhealth.org.

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Event Details

Will meals or snacks be provided?

We will be offering beverages, breakfast, lunch, and morning and afternoon snacks.

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Will this course be live-streamed or recorded?

Yes, videos will be posted to this site after the conference concludes. You may also download the presentation slide decks for both the in-person and on-demand portions of this course. Please go to the top of this page for download links.

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How and when can I access the on-demand presentations?

The on-demand content will be available for viewing starting on Tuesday, October 8th. Please visit the On-Demand section on this site to view the videos. 

The on-demand videos are hosted on Kaltura. If your organization has Kaltura blocked, please try accessing these videos from a separate device such as a phone, tablet, or personal computer. Preferred browsers are Google Chrome and Microsoft Edge.

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Lodging & Parking

Are there rooms available at the hotel for out-of-town attendees?

We have reserved a block of rooms at the conference rate for attendees for the night before and night of the conference (November 7th-8th and 8th-9th). These rooms are available on a first-come, first-serve basis until the block is fully booked. To reserve your room, please go to the block’s website, enter the dates you wish to stay, then click on the box that says “Find Rooms” to proceed to the room selection page. You may also call Central Reservations for Hyatt House at 1 (888) 591-1234 and let the guest agent know that you are with “VCU Health Infection Prevention Conference” to obtain the conference rate.  Hotel rooms are limited and we cannot guarantee a room at this hotel or at the conference rate.

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Where should I park?

The hotel offers free self-parking onsite. 

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Accessibility & Special Accommodations

Where is the nursing mothers’ lounge/lactation room?

We will have a lactation room available with electrical outlets, sink and mini-fridge. Please notify our staff at check-in if you would like access to the nursing mothers’ room.

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Will you be able to accommodate specific dietary needs?

For specific dietary requests, please email viptc@vcuhealth.org before October 25, 2024. We will do our best to coordinate requests with the hotel catering staff but cannot guarantee all requests will be accommodated. 

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I have special accessibility needs; can you accommodate me?

Please submit accessibility requests, questions, or concerns to viptc@vcuhealth.org. Requests for accommodations must be received 21 days prior to activity start date.

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Attire

What should I wear?

Business casual is suggested. Please remember to bring a sweater or light jacket as meeting rooms may sometimes be a bit chilly.

If you have any questions, please email us at viptc@vcuhealth.org.